Brookstone Homes Warranty Process Update
At Brookstone Homes, we are constantly evaluating how we can improve the homeowner experience after closing. As part of that commitment, we are transitioning our warranty service process to a dedicated third-party platform powered by the Maverick HomeCare Concierge program.
What’s Changing
Historically, warranty requests were submitted and managed directly through email and Punchlist Manager. Moving forward, all warranty requests will be handled through Maverick’s HomeCare system.
This means:
Warranty claims will no longer be submitted via email or Punchlist Manager
All requests will be submitted through Maverick’s online portal
Maverick’s Concierge team will manage communication, scheduling, and coordination of service
Why We’re Making This Change
This transition is designed to significantly improve the speed, clarity, and consistency of your warranty experience.
By moving from an individual-based system to a dedicated service team, homeowners can expect:
Faster response times with dedicated claim monitoring
Clearer communication through a centralized platform
Professional coordination of vendors and service scheduling
Consistent coverage review aligned with warranty standards
Improved accountability and tracking of all requests
Maverick’s team is structured to provide full-time support, ensuring your requests are handled promptly and efficiently.
How the New Process Works
Submitting a warranty request is straightforward:
Log into your account atapp.maverickbuilders.com
Select “File Claim”
Choose the appropriate request type and submit your claim
Once submitted, the Maverick HomeCare team begins review and you can expect to hear back within two business days.
Important Notes
Brookstone Homes will continue to handle all pre-close and punch list items
Emergency procedures remain unchanged and should be followed as outlined at closing
Some non-urgent warranty items may be grouped into your 11-month review, which is standard practice for items such as minor drywall or paint touch-ups
Our Commitment
This change allows us to elevate the level of service we provide by combining Brookstone’s build quality with a specialized warranty management team.
Our goal is simple:
Deliver a more responsive, organized, and professional warranty experience for every homeowner.
