Homeowners
Or mission is and always has been to be available to all our valued Brookstone homeowners well after closing. That’s why we have partnered with Punchlist Manager (PLM) to help us succeed in that mission. PLM is a unique facet of our customer service system that allows homeowners access to information 24/7, 365 days a year. This integration provides the capability to view contact information, home details, submit/view/print requests, access HOA documents, send emails and view conversations, as well as follow in real time a submitted request as is reviewed, a determination is made, and then track scheduling all on one dashboard.
If you are currently living in a Brookstone Home, click the log-in button below to take you to your PLM user dashboard. If you don’t know your login credentials and password, please check your email for a Welcome Letter containing your username and password. If you are unable to find that email or did not get it please reach out to your sales agent or see our FAQ’s page.
FAQs
How do I find my username and password for Punchlist Manager?
Your username is the email address provided under the “Buyer 1” contact info on the Purchase and Sale Agreement. If you did not receive our Welcome Letter within three days of closing, please reach out to your sales agent to request a new letter and temporary password.
How do I submit a warranty request or follow-up walk-through?
To ensure a prompt response from our staff and trades, we require that all warranty requests are submitted by logging in to your Punchlist Manager dashboard. Once select the FAQ tab from the menu bar near the top of the page. There you will find a variety of resources to help with submittals, status, determinations, and correspondence from Brookstone Warranty Managers and Sub-contractors.
Vendors
Our trades make us and we value the connections we’ve built over the years and the work that you do. If you’re an established vendor with us, welcome to your vendor portal! You can log-in below to communicate directly with our team and find any resources you might need.
If you’d like to become a recognized vendor, please reach out to us.
Employee
To access important resources and guides for employees, you can login here.
If you’re looking for the vendor portal, please visit this page.